At Chrysalis Photography Ltd we value your privacy and care about the way in which your personal information is treated.
This policy describes:
- what personal information we collect about you
- how we obtain your personal information
- how we use your personal information
- on what basis we use your personal information
- how long we keep your personal information
- who we share your personal information with
- how we protect your personal information
- your rights regarding your personal information
What personal information do we collect about you?
We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage our services or as a result of your relationship with one or more of our staff and clients.
The personal information that we process includes:
Basic information, such as your name (including name prefix or title), your title or position and your relationship to a person, and the names of any children or pets.
Contact information, such as your postal address, email address and phone number(s)
Financial information, such as payment-related information
Technical information, such as information from your visits to our website or applications or in relation to materials and communications we send to you electronically
Any other information relating to you which you may provide to us
How we obtain your personal information
We collect information from you as part of our business acceptance processes and about you and others as necessary in the course of providing photography services
We collect your personal information while monitoring our technology tools and services, including our websites and email communications sent to and from Chrysalis Photography Ltd
We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms
We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publically available sources
How we use your personal information
Chrysalis Photography Ltd collects and processes personal information about you in a number of ways, including through your use of our website and in the provision of services by us. We use that information:
To provide and improve this website, including auditing and monitoring its use
To provide and improve our services to you and to our clients, including handling the personal information of others on behalf of our clients
To provide information requested by you
To promote our services, including sending offers and updates, publications and details of events
To manage and administer our relationship with you and our clients
To fulfil our legal, regulatory and risk management obligations, including establishing, exercising or defending legal claims
For the purposes of recruitment
Use of the Chrysalis Photography website
A number of facilities on our website invite you to provide us with personal information, such as the contact page section of our website and our email queries facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.
Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. Please also see ‘Marketing and other emails’ below.
Our website has the Facebook pixel installed which we use to create marketing profiles of the kind of clients we love the most.
Marketing and other emails
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or unsubscribe from all lists). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
When running competitions
We usually ask for the following when we are running competitions, or anything related to our online or at event marketing.
Name, Address, Contact Email, Contact Telephone number, demographic postcode and at times preferences. Other information in relation to specific competitions may be asked for like children’s ages and pet breed. When buying a gift, we will also ask for the recipient’s name and address. Any other information requested will be in connection with your enquiry, any special offers and as stated competitions.
By entering any competition or accepting any complimentary shoot with Chrysalis Photography, you agree to images from your shoot being used for advertising and marketing and on our social media platforms. No names or contact details of clients are used in any advertising or marketing.
On what basis we use your personal information
We use your personal information on the following bases:
To perform a contract, such as engaging with an individual to provide photographic or other services
To comply with legal and regulatory obligations
For legitimate business purposes. Please see ‘How we use your personal information’ for more detail
How long we keep your personal information
Your personal information will be retained in accordance with our global data retention policy which categorises all of the information held by Chrysalis Photography Ltd and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory requirements to retain the information for a minimum period, limitation periods for taking legal action, good practice and business purposes.
Who we share your personal information with
We are a UK based photography company and we only operate within the UK. Any information that you provide to us is used only by and shared with Chrysalis Photography employees and support partners.
We may also share your personal information with certain trusted third parties in accordance with contractual arrangements in place with them, including:
Our professional advisers and auditors
Suppliers to whom we outsource certain support services such as production labs, backup and security, and admin
IT service providers
Where necessary, or for the reasons set out in this policy, personal information may also be shared with regulatory authorities, courts, tribunals, government agencies and law enforcement agencies. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
We would never sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conducts themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
How we protect your personal information
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
Your rights regarding your personal information
The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.
You are entitled to request details of the information we hold about you and how we process it. You may also have a right in accordance with applicable data protection law to have it rectified or deleted, to restrict our processing of that information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to another organisation. You may also have the right to lodge a complaint in relation to our processing of your personal information with a local supervisory authority.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.
Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above (see ‘How we use your personal information’) or that you may not be able to make use of the services and products offered by us. Please note that even after you have chosen to withdraw your consent we may be able to continue to process your personal information to the extent required or otherwise permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy, we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.
If you have any questions about this policy, please email email@example.com
or write to:
The Stable Courtyard
Last Updated January 2020