Terms and Conditions - chrysalisphotography

Terms & Conditions and Privacy Policy


Chrysalis Photography is an individual company specialising in the photography industry. Chrysalis Photography runs a photographic studio business, covering family, commercial, pet & equine photography

The company- Chrysalis Photography

The website privacy policy describes how Chrysalis Photography makes use of the information you give the company when using the website and its marketing. If you are asked for personal information when using our marketing services or website, it will only be used in the ways described in our privacy policy.

Please note that our privacy policy is updated from time to time. The latest version is always published on this page.

The website privacy policy was updated on 23rd January 2019.

What do we use your personal information for?
We gather and use certain information about individuals to provide products and services and to allow certain marketing functions. We collect personal data from marketing and site registration. Any data you provide can only be used with your permission. We will maintain our records for online, telephone and offline contact with you.

When running competitions:
We usually ask for the following when we are running competitions, or anything related to our online or at event marketing.
Name, Address, Contact Email, Contact Telephone number, demographic postcode and at times preferences. Other information in relation to specific competitions may be asked for like children’s ages and pet breed. When buying a gift, we will also ask for the recipient’s name and address. Any other information requested will be in connection with your enquiry, any special offers and as stated competitions.

By entering any competition or accepting any complimentary shoot with Chrysalis Photography, you agree to images from your shoot being used for advertising and marketing and on our social media platforms.  No names or contact details of clients are used in any advertising or marketing.

Your Choices:
You may opt out of receiving information from us by email or post at any stage by either contacting us or by clicking unsubscribe on our emails. If you would like to speak to someone directly please call 0114 4040898 or email is at info@chrysalisphotography.com

Data Processing:
We process data at our offices at Chrysalis Photography, The Stable Courtyard, Renishaw Hall, Renishaw, Derbyshire, S21 3WB

We apply UK data protection law to our processing.

Data Security:
We take appropriate steps to maintain our contact information in a secure format and environment to prevent unauthorised usage. Our staff are bound by contract to our GDPR policy.

Use of your information:
Your personal details that you have provided are only used by us to improve our services as well as to contact you in relation to your enquiry, special offers, online order processing, online and event registration. Also, to contact you in connection with our own business development, market research and gifting service.

Cookie Policy:

How we use Cookies:
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer, so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. The following is strictly necessary in the operation of our website. This Website Will: Remember what is in your shopping basket Remember where you are in the order process Remember that you are logged in and that your session is secure. You need to be logged in to complete an order. The following are not strictly necessary but are required to provide you with the best user experience and to tell us which pages you find most interesting (anonymously).

Functional Cookies:
This Website Will: Track the pages you visit via Google Analytics Allow you to share pages with social networks such as Facebook (If available) Allow you to share pages via Add This (If available) To view the ‘Add This’ Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the ‘Opt Out’ button. This website will not share any personal information with third parties.

If you experience any queries or problems, please contact support who will aim to respond to your query within 24 hours. During office hours support may be contacted call 0114 4040898 or email us at info@chrysalisphotography.com

Controlling cookies:
When you first visit our website, you will be asked for your consent to use cookies. You can choose not to accept cookies but please be aware that services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time. If you wish to revoke your consent to the use of cookies on this website, you can either delete the cookies in your browser’s memory or clear your cache. If you wish to prevent cookies being set before you visit this website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings. If you would like to know more about cookies, please visit the ICO website

Links on website:
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to their privacy policies before providing your data. Controlling information:
When you fill a form or provide your details on our website, you will see one or more tick boxes allowing you to opt-in to receive marketing communications from us by email, telephone, text message or post. If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Send us an email to info@chrysalisphotography.com
Write to us at Chrysalis Photography, The Stable Courtyard, Renishaw Hall, Renishaw, Derbyshire, S21 3WB

We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong, physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Policy changes:
Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy, we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.

Contact us:
If you have any questions about this policy, please email info@chrysalisphotography.com

or write to:

Chrysalis Photography
The Stable Courtyard
Renishaw Hall
S21 3WB

0114 4040898


Last Updated January 2019


It is mutually agreed that the following terms and conditions form an integral part of this contract/invoice and that no variation or modification of this contract shall be effective unless accepted by Chrysalis Photography Ltd (also called “the Photographer” or “the Photographers”) in writing.


In the unlikely event of the assigned Photographer being unable to attend your sitting due to unforeseen circumstances, we reserve the right to appoint another photographer to attend your sitting on our behalf to undertake the photography to his/her best ability or to transfer your appointment to a suitable alternative date.

Booking Fee or Deposit

The Booking fee secures the time and services of the Photographer for the sitting and is non- refundable or transferable in the event of cancellation, it being the agreed loss suffered by the photographer due to cancellation. Sittings that are postponed to a later date will retain the fee as long as the photographer can re-schedule for the new date and time. We must have minimum 24 hours for reschedule of your session (be it shoot or viewing). Failure to attend 2 sessions (without notice) results in the loss of any complimentary product related to any voucher used for the session and your deposit.  Failure to attend your viewing session without notice will also result in loss of deposit.

Cancellation of frame purchase

Due to the bespoke nature of the purchase, once the product has been ordered monies cannot be refunded.


All photograph sizes are nominal. The Photographer will provide a pleasing colour balance but cannot guarantee exact colour matching. In the case of part mono/part colour images, the colours used will be subject to the photographer’s artistic interpretation and will be deemed to be correct. All photographs supplied by Chrysalis Photography are produced to the highest standards using the best quality materials and latest processing techniques. However, all photographs will, in time, fade. This is particularly true if they are left in bright sunlight and are not behind glass. Chrysalis Photography cannot accept any responsibility for this gradual image deterioration. All pictures purchased are presumed to have been received in good condition unless the Client notifies Chrysalis Photography in writing of any discrepancy or error within 7 days of receipt.


All images will be adjusted for skin blemishes, exposure, brightness, contrast, sharpness, etc. The Photographer’s judgement regarding these corrections and the number of images put forward to the Client for preview shall be deemed correct. Retouching, digital manipulation and artist finishing is available to the Client as an option at extra cost.

Digital Files

All digital files remain the property of The Photographer/s Copyright.

Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically/electronically or by any other means an image created as part of this contract without the permission of The Photographer/s in writing.

Value Of Prints Included Within Package

The value of prints, or other items, included within the agreed price is only redeemable as a discount against those items at the prices listed by the Photographer and ordered by the Client within three months of the sitting date. At no time will this value be transferable for a cash alternative. Any monies over and above the value of discount are to be paid at the time of order.


No photographs will be delivered until all payments due have been paid in full. Payment for images and albums is to be made when they are ordered. Images will not be ordered until payments are made in full. Once an order has been placed, we will not offer a refund.  All prices are subject to the then current rate of V.A.T. (if applicable).


Only one voucher or offer can be used per session or against products arising from that session. Complimentary images: Any complimentary images included as part of a competition prize or gift voucher will only be given to the customer after all sessions have been attended including both photo shoot & viewing sessions. Failure to attend either shoot or viewing session without prior notice will result in forfeiture of any complimentary gift and loss of any deposit paid. Failure to attend  just your viewing session will also result in forfeiture of any complimentary image and any deposit paid. Complimentary gifts will not be chosen by Chrysalis Photography on your behalf and images can not be put online for viewing.


Refund Policy

We will not refund, nor accept the return of/refusal to pay charges for, any technically acceptable photograph supplied either in print or in electronic format. No exception can be made as we cannot be held responsible for individual tastes or exceptions.


The Photographer reserves the right for any photograph created during sessions to be displayed in the studio, portfolio, or in any other advertising directly associated with Chrysalis Photography. All competition entries agree to Chrysalis Photography using their images for advertising and other associated events. 

Storage of Images

Original digital images are kept on an active file for three months, after which time they will be subject to deletion without notice unless expressly stated otherwise by the Photographer.

Limitation of Liability

In the unlikely event of a total photographic failure or cancellation of this contract by either party or in any other circumstance the liability of one party to the other shall be limited to the total value of the contract. Where work is defective for any reason, including negligence, our liability (if any) shall be limited to rectifying such defect. The Photographers shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to our customers arising from delay in transit. Neither party shall be liable for indirect or consequential loss. Force Majeure Every effort will be made to carry out the contract but its due performance is subject to alteration or cancellation by the Photographers owing to any cause beyond their control (eg acts of God, change in legislation, floods, fire, computer failure, etc). In the unlikely event of total photographic failure or cancellation of this contract by the Photographers, liability shall be limited to a full refund of all monies paid. The Client may not (either personally or via a third party) alter or add to or manipulate a picture by means of computer or any other technique or reproduce a picture in whole or in part as an element within, or as a montage with, another picture.


Any complaints should first be raised by the Client with the Photographer/s in writing within 14 days from the date of receipt of images. 


The Photographers shall be granted artistic licence in relation to the poses photographed, the location used and digital retouching. The Photographers’ judgement regarding the locations, poses and number of photographs taken shall deemed to be correct.

Governing Law-  This agreement shall be governed in accordance with the laws of England and Wales. The Photographer reserves the right to amend these Terms and Conditions without prior notice.

Mobile Phones

Customers are not permitted at any time, to take images on their mobile phones during the photoshoot. Nor take images at the viewing session, on any mobile device. 

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