Chrysalis Photography Terms and Conditions

Chrysalis Photography Terms and Conditions

Please read carefully

 

  • Portrait photography sessions are to be held at Renishaw Hall, Derbyshire, unless otherwise discussed and agreed with Chrysalis Photography.
  • Travel costs to location photography sessions (eg. equine sessions) are included in the session fee provided they are carried out within 30 miles of Renishaw Hall, Derbyshire.
  • Additional travel costs may be incurred for locations greater than 30 miles.
  • Gift vouchers are non-transferable and not redeemable for cash.
  • Gift vouchers are valid for a period of 12 months from the date of issue
  • Gift vouchers must be redeemed in full within the validity period. Any unused balance will not be refunded or credited on expiry.
  • Any products included as part of the gift voucher will only be provided if the preview session is attended at Renishaw Hall.
  • Chrysalis Photography do not put images online for gift voucher or prize images to be chosen. Nor will they choose an image for you.
  • Gift vouchers given by one of our partner businesses are for the recipient and their immediate family only.
  • Gift vouchers or prizes cannot be used in conjunction with any other vouchers or offers.
  • All copyright in the images are owned absolutely by the Photographer within the provision of the Copyright, Design and Patents Act 1988.
  • A booking fee of specified value may be required in order to secure the date and time for a shoot. This will be refunded to the client after attending both the photography session and preview session.
  • Due to the delicate nature of our photography products Chrysalis Photography cannot accept responsibility for loss or damage during transportation home. For this reason we also do not post product unless purchaser covers any postage or courier insurance premiums.

 Cancellation Policy

  • In the event that you do need to postpone your photography session, we require 24 hours notice or a cancellation charge, of ¬£50, will apply.
  • Because of bespoke and customized nature of our photographic products (frames, portrait albums etc), after the photographic product order has been placed, it cannot be cancelled.
  • Chrysalis Photography reserve the right to refuse any gift vouchers or prizes, and retain any session fee paid if the session is rescheduled more than once.

Return and Refunds Policy

  • Once the photographic products have been checked and collected from the studio no returns will be accepted nor will refunds be made by Chrysalis Photography.

Prizes

  • If you have been lucky enough to have won a prize then please understand that if you do not turn up for your booked shoot appointment AND do not return to view your images this will invalidate your prize.
  • You may only take advantage of one prize shoot per annum, irrespective of which member of your family has won.
  • We do not allow the use of the value of your prize as currency to purchase alternative products.
  • You may downgrade your prize, but we will not compensate you for the resulting financial loss by choosing a lower value item, ie for example downgrading from a medium sized frame to a small frame.
  • We ask all our customers to return to view the images from your shoot within one month of the shoot date, preferably with your partner, non attendance within the required time of one month will invalidate whatever prize you may have won and your images may be deleted.